Done™ is an application developed by Cosmos Consulting S.A. for recording customer-related actions, which effectively contributes to the dissemination of information within the Organization, to the improvement of the customer experience and to the control of the daily operation of the organization by the Management.

Done™ users can easily and quickly plan their actions and record their daily tasks, actions and relevant comments related to customers (and possibly other entities such as Suppliers, Partners, Banks, Public Services, etc.), so that all information from the organization’s departments, departments and executives is collected in a single customer-centric system. In this way, horizontal and vertical dissemination of information in real time is achieved, saving time and costs, as well as capturing the overall interaction of the organization with its customers, producing a global picture for each of them.

Especially in scenarios where an Organization operates via teleworking, the application proves to be an extremely useful tool for effectively capturing and providing information on what is exchanged daily between the Organization’s executives and customers, in all directions, in almost real time.

Done™ can operate autonomously as a separate application or interoperate with existing systems such as CRM, xRM, PMS, ERP, etc., in order to utilize their registers and subsystems.

The application is based on mature and tested Microsoft technologies, while its adoption effectively contributes to the improvement of the Customer Experience, the effective planning of the actions of the Organization’s executives and the control of its daily operation by the Management.