{"id":8770,"date":"2026-01-12T14:57:29","date_gmt":"2026-01-12T14:57:29","guid":{"rendered":"https:\/\/www.cbs.gr\/?p=8770"},"modified":"2026-01-12T14:57:40","modified_gmt":"2026-01-12T14:57:40","slug":"digital-government-how-cosmos-solutions-bring-public-services-closer-to-the-citizens-in-greece-and-cyprus","status":"publish","type":"post","link":"https:\/\/www.cbs.gr\/en\/digital-government-how-cosmos-solutions-bring-public-services-closer-to-the-citizens-in-greece-and-cyprus\/","title":{"rendered":"Digital Government: How Cosmos solutions bring public services closer to the citizens in Greece and Cyprus"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u03c3\u03bc\u03b1\u03c1\u03c4-\u03c8\u03b8\u03c4\u03c5-1-1024x683.png\" alt=\"\" class=\"wp-image-8771\" srcset=\"https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u03c3\u03bc\u03b1\u03c1\u03c4-\u03c8\u03b8\u03c4\u03c5-1-1024x683.png 1024w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u03c3\u03bc\u03b1\u03c1\u03c4-\u03c8\u03b8\u03c4\u03c5-1-300x200.png 300w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u03c3\u03bc\u03b1\u03c1\u03c4-\u03c8\u03b8\u03c4\u03c5-1-768x512.png 768w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u03c3\u03bc\u03b1\u03c1\u03c4-\u03c8\u03b8\u03c4\u03c5-1.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The digital transformation of the public sector is not just about upgrading systems or adopting new technologies. In reality, its core focus is the citizen: how easily people can access services, how fast they are served, how fairly they are treated, and how much they trust the state.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The companies of  <strong>Cosmos Group<\/strong> \u2013 Cosmos Business Systems, Cosmos Consulting, CBS IT Systems Cyprus, CBS.LAN, and Novelcosmos AI \u2013 use their expertise and strong partnerships with leading international technology providers, they implement <strong>Digital Government<\/strong> solutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With <strong>42 years of experience, 320 employees<\/strong>, and annual revenue <strong>of \u20ac100 million<\/strong>, the Cosmos Group is one of the leading Digital Technology Providers in Greece and Cyprus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These projects, launched by the <strong>Ministry of Digital Governance, Information Society S.A., the Ministry of Defense,<\/strong> as well as other public organizations and DEKO, strengthen not only the technological infrastructure of the public sector but also <strong>the social value of public services. <\/strong>As a result, they significantly raise the country\u2019s level of digital readiness.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Digital services with a human focus<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The digitalization of processes <strong>reduces bureaucracy, increases transparency,<\/strong> and limits the need for physical visits, offering direct benefits to society:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fast service:<\/strong> Citizens are served quickly and easily.<\/li>\n\n\n\n<li><strong>Time and cost savings:<\/strong> Queues are reduced and the need for paper documents is minimized.<\/li>\n\n\n\n<li><strong>Fair services:<\/strong> Human intervention and delays are limited, ensuring equal treatment for all.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">With modern interoperability platforms and automated<strong> workflow systems,<\/strong> Cosmos helps public organizations deliver services that are <strong>clear, easy to understand, and simple for everyone.<\/strong> These services are available in real time, <strong>both on computers and on smart devices.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Project examples<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Digitalization of AADE Service Archives<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This project focuses on converting the physical archives of AADE into a modern, secure, and fully digital repository, with advanced search and interoperability tools. The result is faster service, greater transparency, less bureaucracy, and easier access for citizens and businesses, as well as better information on financial and tax obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cosmos Business Systems, using its specialized expertise and advanced technology solutions, ensures reliability, data security, and <strong>the immediate access to archives covering many years.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>E-Law \u2013 Cyprus Law Office   <\/strong>                           The <strong>e-Law<\/strong> project brings digital transformation to <strong>the Cyprus Law Office<\/strong>, making processes faster, more transparent, and better organized. <br><br>Through the new integrated information system developed by <strong>Cosmos and its subsidiary in Cyprus, CBS IT Systems Cyprus,<\/strong> cases are monitored efficiently, tasks are automated, and communication between the service\u2019s officers is significantly improved.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"567\" height=\"431\" src=\"https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/e-law.jpg\" alt=\"\" class=\"wp-image-8756\" srcset=\"https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/e-law.jpg 567w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/e-law-300x228.jpg 300w\" sizes=\"auto, (max-width: 567px) 100vw, 567px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For citizens, this means faster service, <strong>clear information about the progress of their cases,<\/strong> and an overall improved experience with public administration.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Accessibility for All<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"527\" src=\"https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u03c0\u03c1\u03bf\u03c3\u03b2\u03b1\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1-1024x527.jpg\" alt=\"\" class=\"wp-image-8762\" srcset=\"https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u03c0\u03c1\u03bf\u03c3\u03b2\u03b1\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1-1024x527.jpg 1024w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u03c0\u03c1\u03bf\u03c3\u03b2\u03b1\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1-300x154.jpg 300w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u03c0\u03c1\u03bf\u03c3\u03b2\u03b1\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1-768x395.jpg 768w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u03c0\u03c1\u03bf\u03c3\u03b2\u03b1\u03c3\u03b9\u03bc\u03cc\u03c4\u03b7\u03c4\u03b1.jpg 1406w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Digital transformation has real value only when it is <strong>for everyone.<\/strong> Cosmos solutions are designed with equal access in mind:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accessible environments for <strong>people with disabilities<\/strong><\/li>\n\n\n\n<li>User-friendly platforms for <strong>senior citizens<\/strong><\/li>\n\n\n\n<li>Services for citizens living in <strong>remote areas<\/strong><\/li>\n\n\n\n<li><strong>Multilingual<\/strong> support for <strong>non<\/strong>-Greek speakers<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In this way, access to public services is strengthened for <strong>all<\/strong> citizens.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Project examples<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Digital Empowerment Hubs (EDYTE)<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This project creates modern digital learning spaces for senior citizens and people with disabilities, giving them access to technology and digital tools for learning, communication, and independence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Through fully equipped and functional hubs, participants have the opportunity to bridge the digital divide, develop new skills, and strengthen their social inclusion. <strong>Cosmos Business Systems <\/strong>ensures the smooth installation and operation of all hubs.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Digital Transformation of Cyprus Post (CBS IT Systems Cyprus)<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The project<strong> Counter Automation System (C.A.S.)<\/strong> focuses on the digital transformation of Cyprus Post, making its services faster, simpler, and more accessible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is a modern information system that digitalizes and automates all processes, including <strong>transactions, inventory tracking, and accounting data. <\/strong>As a result, citizens benefit from faster and more transparent service, reduced bureaucracy, and an improved experience in their everyday postal services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This project is complemented by other solutions delivered by <strong>Cosmos in Cyprus<\/strong>, such as the <strong>ePost <\/strong>platform, <strong>Parcel24<\/strong> lockers, and a<strong>dvanced OCR-based sorting systems<\/strong>, further enhancing the quality and innovation of postal services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Transparency and Trust<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The digital services delivered by Cosmos strengthen transparency and trust:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full traceability of actions at every stage of the process<\/li>\n\n\n\n<li>Automated updates on the status of requests<\/li>\n\n\n\n<li>Reduced risk of errors or misunderstandings<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When citizens know what is happening, when it is happening, and why, trust in public administration is significantly strengthened.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Examples of Projects:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li><strong>Cosmos and CBS.LAN <\/strong>have implemented <strong>Security Operations Center (SOC)<\/strong> projects and other cybersecurity infrastructures for <strong>public organizations in Greece and Cyprus, as well as for universities. <\/strong>These solutions provide continuous protection of their information systems, 24 hours a day, all year round.<br><br>With these solutions in place, public services can operate smoothly and reliably,<strong> protecting personal data and ensuring the uninterrupted delivery of digital services.<\/strong><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"644\" height=\"591\" src=\"https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/security.jpg\" alt=\"\" class=\"wp-image-8760\" srcset=\"https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/security.jpg 644w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/security-300x275.jpg 300w\" sizes=\"auto, (max-width: 644px) 100vw, 644px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Anti-Money Laundering &amp; Counter-Terrorist Financing Platform (AML)<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This project involves the development of a modern national platform for the prevention and fight against money laundering and terrorist financing. The platform went live in February 2025, following the successful completion of the project in cooperation with the General Secretariat for Economic Policy and Strategy of the Ministry of National Economy and Finance, and the General Secretariat for Information Systems and Digital Governance of the Ministry of Digital Governance, as part of a Recovery and Resilience Fund project.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The platform serves as a key reference point for the interoperable collection of anonymized statistical data from dozens of public and private organizations. It enhances transparency, reliability, and data comparability, while significantly reducing administrative burden. At the same time, it supports the country\u2019s compliance with European and international regulatory requirements and strengthens trust in the financial supervision system.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Targeted Social Policies Through Data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With the effective use of data, public authorities can design <strong>more efficient and fair policies:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Real-time analysis of social needs<\/li>\n\n\n\n<li>Improved distribution of social benefits<\/li>\n\n\n\n<li>Better support for vulnerable groups<\/li>\n\n\n\n<li>Evaluation of the effectiveness of each program<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Project examples<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Integrated Benefits Management System \u2013 OPEKA \/ IDIKA<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This project involves the development <strong>of an integrated electronic system for managing social benefits and operational processes<\/strong> of OPEKA, through IDIKA. Its goal is to improve efficiency and transparency in the payment of social benefits. Applications and payments are processed faster and more securely, procedures are transparent and easy to track, and all benefits are brought together in a single, user-friendly system.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00abImplementation of a Workflow and Digital Services Management System Using Artificial Intelligence (AI)\u00bb<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This project delivers an integrated platform that upgrades the operations of the <strong>National Printing Office.<\/strong> It fully covers the processes of receiving, processing, and publishing the Government Gazette (FEK), using advanced workflow technologies and Artificial Intelligence, <strong>including Greek-developed large language models (LLMs).<\/strong>The system offers citizens <strong>faster and easier access to FEK documents,<\/strong> with accurate and personalized results through an intelligent search engine that understands the meaning of each query.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Overall, the platform <strong>simplifies procedures, improves transparency and reliability of publications,<\/strong> and makes the search and use of public documents more user-friendly and efficient for everyone.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u0391\u03bd\u03ce\u03bd\u03c5\u03bc\u03bf-\u03c3\u03c7\u03ad\u03b4\u03b9\u03bf1-1024x536.png\" alt=\"\" class=\"wp-image-8752\" srcset=\"https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u0391\u03bd\u03ce\u03bd\u03c5\u03bc\u03bf-\u03c3\u03c7\u03ad\u03b4\u03b9\u03bf1-1024x536.png 1024w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u0391\u03bd\u03ce\u03bd\u03c5\u03bc\u03bf-\u03c3\u03c7\u03ad\u03b4\u03b9\u03bf1-300x157.png 300w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u0391\u03bd\u03ce\u03bd\u03c5\u03bc\u03bf-\u03c3\u03c7\u03ad\u03b4\u03b9\u03bf1-768x402.png 768w, https:\/\/www.cbs.gr\/wp-content\/uploads\/2026\/01\/\u0391\u03bd\u03ce\u03bd\u03c5\u03bc\u03bf-\u03c3\u03c7\u03ad\u03b4\u03b9\u03bf1.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Cosmos &amp; Public Sector Collaboration<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cosmos acts as a <strong>strategic partner for the public sector:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tailored solutions that meet the real needs of citizens<\/li>\n\n\n\n<li>Compliance with <strong>GDPR, NIS2,<\/strong> and national frameworks<\/li>\n\n\n\n<li>Continuous support and service upgrades<\/li>\n\n\n\n<li>Specialized consulting services<\/li>\n\n\n\n<li>Complex, <strong>Nationwide<\/strong> implementations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">With more than<strong> 2.200 projects<\/strong> in both the public and private sectors in Greece and Cyprus, <strong>Cosmos<\/strong> has made an impact in areas such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defense and Security<\/li>\n\n\n\n<li>Migration and Border Security<\/li>\n\n\n\n<li>Transport and Communications<\/li>\n\n\n\n<li>Health<\/li>\n\n\n\n<li>Social Welfare<\/li>\n\n\n\n<li>National Economy and Investments<\/li>\n\n\n\n<li>Justice<\/li>\n\n\n\n<li>Postal Services<\/li>\n\n\n\n<li>Land Registry<\/li>\n\n\n\n<li>Higher Education and Research Centers<\/li>\n\n\n\n<li>Local Government \u2013 Smart Cities<\/li>\n\n\n\n<li>Shipping<\/li>\n\n\n\n<li>Energy<\/li>\n\n\n\n<li>DEKO<\/li>\n\n\n\n<li>And dozens of other areas of social and business activity<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cosmos demonstrates that digital transformation in the public sector is not just about technology.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is a matter of close collaboration between the private sector and  the Greek engineers with the public institutions and their services, delivering solutions that improve citizens\u2019 daily lives and build the digital society of tomorrow!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The digital transformation of the public sector is not just about upgrading systems or adopting new technologies. In reality, its core focus is the citizen: how easily people can access services, how fast they are served, how fairly they are treated, and how much they trust the state. The companies of Cosmos Group \u2013 Cosmos [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8771,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[21],"tags":[],"class_list":["post-8770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digital Government: How Cosmos solutions bring public services closer to the citizens in Greece and Cyprus - CBS<\/title>\n<meta name=\"description\" content=\"The digital transformation of the public sector is not just about upgrading systems or adopting new technologies. 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