The digital transformation of the public sector is not just about upgrading systems or adopting new technologies. In reality, its core focus is the citizen: how easily people can access services, how fast they are served, how fairly they are treated, and how much they trust the state.
The companies of Cosmos Group – Cosmos Business Systems, Cosmos Consulting, CBS IT Systems Cyprus, CBS.LAN, and Novelcosmos AI – use their expertise and strong partnerships with leading international technology providers, they implement Digital Government solutions.
With 42 years of experience, 320 employees, and annual revenue of €100 million, the Cosmos Group is one of the leading Digital Technology Providers in Greece and Cyprus.
These projects, launched by the Ministry of Digital Governance, Information Society S.A., the Ministry of Defense, as well as other public organizations and DEKO, strengthen not only the technological infrastructure of the public sector but also the social value of public services. As a result, they significantly raise the country’s level of digital readiness.
Digital services with a human focus
The digitalization of processes reduces bureaucracy, increases transparency, and limits the need for physical visits, offering direct benefits to society:
With modern interoperability platforms and automated workflow systems, Cosmos helps public organizations deliver services that are clear, easy to understand, and simple for everyone. These services are available in real time, both on computers and on smart devices.
This project focuses on converting the physical archives of AADE into a modern, secure, and fully digital repository, with advanced search and interoperability tools. The result is faster service, greater transparency, less bureaucracy, and easier access for citizens and businesses, as well as better information on financial and tax obligations.
Cosmos Business Systems, using its specialized expertise and advanced technology solutions, ensures reliability, data security, and the immediate access to archives covering many years.
For citizens, this means faster service, clear information about the progress of their cases, and an overall improved experience with public administration.
Accessibility for All
Digital transformation has real value only when it is for everyone. Cosmos solutions are designed with equal access in mind:
In this way, access to public services is strengthened for all citizens.
This project creates modern digital learning spaces for senior citizens and people with disabilities, giving them access to technology and digital tools for learning, communication, and independence.
Through fully equipped and functional hubs, participants have the opportunity to bridge the digital divide, develop new skills, and strengthen their social inclusion. Cosmos Business Systems ensures the smooth installation and operation of all hubs.
The project Counter Automation System (C.A.S.) focuses on the digital transformation of Cyprus Post, making its services faster, simpler, and more accessible.
It is a modern information system that digitalizes and automates all processes, including transactions, inventory tracking, and accounting data. As a result, citizens benefit from faster and more transparent service, reduced bureaucracy, and an improved experience in their everyday postal services.
This project is complemented by other solutions delivered by Cosmos in Cyprus, such as the ePost platform, Parcel24 lockers, and advanced OCR-based sorting systems, further enhancing the quality and innovation of postal services.
The digital services delivered by Cosmos strengthen transparency and trust:
When citizens know what is happening, when it is happening, and why, trust in public administration is significantly strengthened.
Examples of Projects:
This project involves the development of a modern national platform for the prevention and fight against money laundering and terrorist financing. The platform went live in February 2025, following the successful completion of the project in cooperation with the General Secretariat for Economic Policy and Strategy of the Ministry of National Economy and Finance, and the General Secretariat for Information Systems and Digital Governance of the Ministry of Digital Governance, as part of a Recovery and Resilience Fund project.
The platform serves as a key reference point for the interoperable collection of anonymized statistical data from dozens of public and private organizations. It enhances transparency, reliability, and data comparability, while significantly reducing administrative burden. At the same time, it supports the country’s compliance with European and international regulatory requirements and strengthens trust in the financial supervision system.
With the effective use of data, public authorities can design more efficient and fair policies:
This project involves the development of an integrated electronic system for managing social benefits and operational processes of OPEKA, through IDIKA. Its goal is to improve efficiency and transparency in the payment of social benefits. Applications and payments are processed faster and more securely, procedures are transparent and easy to track, and all benefits are brought together in a single, user-friendly system.
This project delivers an integrated platform that upgrades the operations of the National Printing Office. It fully covers the processes of receiving, processing, and publishing the Government Gazette (FEK), using advanced workflow technologies and Artificial Intelligence, including Greek-developed large language models (LLMs).The system offers citizens faster and easier access to FEK documents, with accurate and personalized results through an intelligent search engine that understands the meaning of each query.
Overall, the platform simplifies procedures, improves transparency and reliability of publications, and makes the search and use of public documents more user-friendly and efficient for everyone.
Cosmos acts as a strategic partner for the public sector:
With more than 2.200 projects in both the public and private sectors in Greece and Cyprus, Cosmos has made an impact in areas such as:
Cosmos demonstrates that digital transformation in the public sector is not just about technology.
It is a matter of close collaboration between the private sector and the Greek engineers with the public institutions and their services, delivering solutions that improve citizens’ daily lives and build the digital society of tomorrow!
