CBS emphasizes its commitment to providing high-quality services, continuously striving to improve its operations and deliverables for the benefit of its customers, employees, and stakeholders, and to enhance its overall business performance. The company is dedicated to offering comprehensive IT solutions, project management, and telecommunications network services, as well as consulting services for quality management and information security systems. We create a work environment that promotes personal development and collaboration among our employees, while aiming for high returns for our shareholders. We recognize our social responsibility towards the environment and social entities. We are committed to delivering products and services that fully meet their requirements through an effective and continuously improving Quality Management System that complies with EN ISO 9001:2015 and 27001 standards.

CBS has established a certified Business Continuity Plan and is committed to the continuous improvement of the Information Security and Privacy Management System, which enables the company to maintain and ensure the confidentiality, integrity, and availability of corporate information across all company activities, in accordance with the requirements of the international standard 27001:2022 and ISO 27701:2019. CBS is committed to providing confidence to its stakeholders and customers by minimizing and mitigating any risks that could negatively impact the company’s information assets. Through a set of integrated processes and mechanisms throughout the organization, appropriate infrastructure and equipment, and continuous awareness of its personnel regarding security, CBS takes all necessary measures to ensure that sensitive information and data critical to the business are protected.

CBS’s IT Service Management System is certified according to ISO/IEC 20000-1:2018, meeting the requirements of this international standard. The policy covers COSMOS’s activities for IT Field Service Support. By obtaining this certification, CBS is committed to designing, implementing, and operating its IT services in a way that maximizes value for its customers and achieves high levels of satisfaction among customers, subcontractors, suppliers, and other stakeholders. CBS strives to comply with legal and regulatory requirements and communicates the costing and financial management of services to customers. Through a set of integrated processes, practices, and tools followed throughout the organization, CBS enables corporate learning, knowledge sharing, and continuous improvement mechanisms for service delivery and ensures business continuity through appropriate plans.

At CBS, we are committed to providing and maintaining a safe working environment, with appropriate conditions and facilities for the safety and well-being of our people. In accordance with relevant regulations, we continuously assess the risks and threats to the safety of our work environment, employees, and partners, and evaluate their impact. We organize our facilities in a way that ensures the safety of our employees, partners, and visitors, providing the necessary protective measures for high-criticality tasks and allocating the necessary resources to achieve these goals. We maintain a set of programs and initiatives to educate our employees about their health, safety, and well-being. Our Occupational Health and Safety Management System is certified according to ISO 45001:2018.

COSMOS BUSINESS SYSTEMS S.A. is committed to actively contributing to environmental protection and the conservation of natural resources. The company addresses the environmental impact of its operations through the implementation of specific rules and procedures across all its activities, such as the study, procurement, installation, and maintenance of IT systems. COSMOS continuously evaluates the environmental impact of its business activities and has taken all necessary measures and initiatives to minimize it. Additionally, environmental programs have been implemented to increase the sensitivity and commitment of its employees towards environmental protection. With the ultimate goal of ensuring sustainability and compliance with Environmental Legislation, CBS is committed to monitoring, implementing, and enforcing any necessary legal regulations related to its operations. To protect its employees, stakeholders, and the community, special emergency precautions and preventive actions are applied as a result of the environmental risk management process. The company’s Environmental Management System is certified according to ISO 14001:2015.

COSMOS BUSINESS SYSTEMS S.A. is committed to implementing an effective Road Traffic Safety management program, aiming for zero road accidents. To achieve the best possible performance in Road Traffic Safety, CBS is committed to integrating all relevant processes and activities into the Road Traffic Safety Management System, complying with all legislative and regulatory requirements. With the ultimate goal of ensuring compliance with legislation and the effectiveness of the system, CBS is committed to reviewing and improving by setting measurable objectives, monitoring their achievement, allocating necessary resources, selecting appropriate personnel, and providing road safety training. The Road Traffic Safety Management System is certified according to ISO 39001:2012.

COSMOS BUSINESS SYSTEMS S.A. is committed to ensuring the smooth and uninterrupted operation of its business for the benefit of its customers, shareholders, and other stakeholders. The company has implemented a Business Continuity Management System (BCMS) in accordance with the ISO 22301:2019 standard. CBS sets strategic and tactical business continuity objectives, allocates the necessary resources to achieve them, and regularly monitors and evaluates them to ensure their ongoing suitability. The company takes into account applicable standards, legislation, regulations, and implementation guidelines in all its activities, commits to their fulfillment, compliance with the ISO 22301:2019 standard, and the continuous improvement of the Business Continuity Management System.

We are committed to protecting the personal data processed in our daily business activities. We treat processing activities with the utmost importance, and for this reason, we have developed a Privacy Information Management System (PIMS) in accordance with the requirements of the international standard ISO/IEC 27701:2019. The PIMS focuses on the development, maintenance, and continuous improvement of practices, policies, procedures, tools, and security controls that support the secure processing of personal data. Leveraging our existing GDPR framework, we implement and support the secure processing of information.

The anti-bribery and corruption policy of Cosmos Business Systems is a clear commitment to preventing and combating these phenomena. It does not tolerate incidents of bribery and corruption, acting with ethics and integrity, and is committed to preventing and combating bribery and corruption by implementing best practices and informing both staff and partners. Employees and partners must report suspicious incidents of bribery and corruption, with the company evaluating all reports and protecting the anonymity of individuals who submit them. This policy enhances transparency and integrity in the business activities of Cosmos Business Systems and is certified according to the requirements of the ISO 37001:2016 standard.

CBS’s policy for the provision of communication services ensures the effective implementation of projects in accordance with the ELOT 1435 standard and contractual obligations. The company implements a management adequacy system and strives for continuous improvement of its capabilities through appropriate processes and monitoring mechanisms. CBS’s vision is to become a leading force in the field of sales promotion and direct marketing, offering innovative and effective solutions, with the aim of creating long-term relationships with customers based on trust and mutual success. The company’s values include a customer-centric approach, innovation, integrity, excellence, and teamwork. Management is committed to ensuring that communication services meet the needs and expectations of customers, as well as legal and regulatory requirements. It sets clear quality objectives that are regularly evaluated and reviewed and provides all necessary resources for the implementation of communication projects.