Cosmos Business Systems as a Titanium Partner & Service Center of Dell Technologies suggests you enhance your systems with ProSupport or ProSupport Plus and you have 24×7 support of your systems.
Dell ProSupport offers highly trained experts around the clock and around the world to help you meet your IT needs, minimize downtime, and maintain a high level of productivity.
Built with today’s ever-changing data centres and complex environments in mind, Dell ProSupport Plus combines expertise, technology and analytics so you can adopt complex technologies with confidence. This enterprise-class support solution proactively improves the performance and stability of your critical systems, allowing you to focus on your strategic goals.
The capabilities provided by these Services include the following:
- Access on a 24×7 basis (including holidays) to Dell Customer Service and Support for assistance troubleshooting product issues.
- Onsite shipment of technician and/or delivery of parts to Customer’s installation site or other Dell-approved business facility as described in the agreement (as required and in accordance with the support option purchased) to resolve a product problem
Benefits
- Maximize productivity by leveraging Dell size and skills
- Minimizing downtime with round-the-clock access to highly qualified experts
- Gain in efficiency through a single provider for all your support needs
- Adopt complex technologies with the confidence of expert support
- Improved performance and stability with automated proactive and predictive recommendations.
- Maximize workload availability with automated support from SupportAssist and Secure Remote Services