Cosmos Business Systems, as a Cisco Gold Partner, is proud to announce the achievement of the Cisco Webex Contact Center Specialization certification, which confirms the high level of expertise of Cosmos engineers in call center deployment solutions through Cisco Webex Contact Center technology.
The benefits a company or organization reaps by moving its call center to the cloud are many. Cloud-based solutions offer increased flexibility, the ability to scale as needed, reduced maintenance costs and improved customer experience through advanced communication features.
The Webex Contact Center solution is designed to provide an integrated customer service experience, allowing users to communicate through the channel of their choice, such as chat, messaging, social media, email or phone calls. Using the power of AI, the digital voice and chat assistants offer 24/7 self-service, with the ability to instantly switch to a live agent for more complex needs.
Webex Contact Center offers a range of reports and analytical tools to help businesses monitor service center performance, understand the customer experience and optimize their operations. The reports provide important information for managers and supervisors, allowing them to identify trends, measure key performance indicators (KPIs) and make informed decisions.
Η Cosmos Business Systems is certified with the following Cisco Specializations:
Cosmos’ continued investment in specialized certifications underscores our commitment to providing advanced technology solutions and high quality services to our customers.