LEROY MERLIN, as part of its digital transformation, chose Avaya’s telecommunications solution for its new store in Kifissos, entrusting its design and implementation to Cosmos Business Systems. The goal was to create an exceptional work experience environment in the store, both for customers and for the company’s employees.
The choice of the Avaya IP Office telecommunications platform offers LEROY MERLIN the ability to unify communications, providing employees with a solution that allows them to handle all their professional communications from the device of their choice: laptop, mobile phone, office phone or home phone – using wired, wireless or broadband connections.
Avaya’s IP Office is one of the leading telephony solutions for small and medium-sized businesses in the world, installed and supported by Cosmos Business Systems, an authorized Avaya partner (Sapphire Avaya Business Partner).
The Project Manager from LEROY MERLIN, Mr. Andreas Emner (Network & Systems Administrator), stated in this regard:
When the LEROY MERLIN IT team designs a new store, choosing the best telecommunications solutions is our first concern. Even more so, when customer contact is at the heart of our culture. Choosing the AVAYA solution was a big bet for us and the result justified us. The AVAYA IP Office, which operates seamlessly in our new store in Kifissos, has left us with excellent impressions. From the first contact with the AVAYA platform, we noticed its ease of installation, configuration and expansion. Of course, the trained staff of Cosmos Business Systems during the installation days was another element that strengthened our confidence.