Cosmos Business Systems as a Titanium partner & Service Center Dell Technologies offers you to enhance your systems with ProSupport or ProSupport Plus and have 24 x 7 support for your systems.

Dell ProSupport offers highly trained experts around the clock and around the world to help you meet your IT needs, minimize downtime, and maintain a high level of productivity.

Built with today’s ever-changing data centres and complex environments in mind, Dell ProSupport Plus combines expertise, technology and analytics so you can adopt complex technologies with confidence. This enterprise-class support solution proactively improves the performance and stability of your critical systems, allowing you to focus on your strategic goals.

The capabilities provided by these Services include the following:

• 24×7 access (including holidays) to Dell EMC Customer Service and Support organization for assistance in troubleshooting Products.
• On-site technician dispatch and/or parts delivery to Customer’s installation site or other Dell EMC-approved professional facility as described in the Agreement (as required and in accordance with the support option purchased) to resolve a Product issue

Benefits

Maximize productivity by leveraging Dell’s scale and expertiseMinimize downtime with 24/7 access to highly trained expertsGain efficiency through a single provider for all your support needs	Adopt complex technologies with the confidence of expert supportImproved performance and stability with automated proactive and predictive recommendationsMaximize workload availability with automated support from SupportAssist and Secure Remote Services