Cosmos Business Systems presents, in collaboration with Fonolo, the solution to the endless waiting of consumers in contact centers!

Fonolo’s solutions allow Cosmos Business Systems to offer organizations of all sizes the ability to easily and quickly add call back functions to their contact centers, which improves customer satisfaction, eliminating waiting times and reducing call termination rates without completing their service.

This particular application is offered as a cloud-based service, allowing for the uniform management of a call center’s calls even during peak hours, protecting the quality of customer service.

Fonolo’s call-back solution offers:

Eliminating consumer waiting time (recall and connection with an available representative)

Scheduled communication at a time and day that is convenient for the customer

Dramatically increasing the company’s customer satisfaction rates

Fonolo Features: