Design & Support of your Customer Service Center!
Cosmos Business Systems, as an Avaya Sapphire partner & certified partner for Avaya Aura® Contact Center , provides you with specialized solutions, design, installation and 24×7 support, of Telecommunications Solutions in the field of Contact Centers.
Avaya Aura® Contact is the next-generation solution that helps medium-sized businesses in their digital transformation and in managing communication with their customers through a multi-channel environment, with optimal utilization of available staff and the ability to provide automated 24×7 customer service.
Avaya Aura® Contact leverages the benefits of SIP provider integration, along with standard SOA and Web-Services interfaces to improve connectivity and create interactive collaboration sessions, regardless of the type of media. Open Web services allow companies to connect the contact center with databases and business applications, providing real-time and historical statistics that help improve contact efficiency.
Advantages :
- Call routing software based on SIP technology.
- It connects customers and their information with the appropriate representative, via voice, video, email, Web chat, SMS and IM.
- Telecommunications infrastructure based on the Avaya Aura platform.
- 24×7 support from Cosmos Business Systems’ specialized technical staff.